Complaint and Grievance Policy​

 

The Institute of Brain Education is dedicated to fair dealing and professional conduct.  A grievance (complaint) is defined as an official statement of complaint regarding one party’s belief of being wronged by a student, faculty or staff member. Actions may include but are not limited to acts of academic dishonesty, discrimination, discriminatory harassment, sexual harassment, misconduct,  and fraud. Other grievances may include academic, administrative, financial, and technical matters or policies.  Should any student have a complaint:

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1. The student is asked to discuss the matter directly with an instructor or administrator.
    

2. In Consultation with the CAO, the  instructor or administrator will engage in an informal process endeavoring to settle the dispute in good faith.
   
   That informal process will involve three steps:
    

   1. an effort to define the problem,

   2. an effort to identify acceptable options for resolution, and

   3. an attempt to resolve the conflict through the application of one or more of those options for resolution.
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3. Only after the informal process is exhausted and the Student remains unsatisfied, the Student may make a written complaint to the Director of Student Services  via email. Any formal complaints shall include a description of the specific allegations and the desired remedy, accompanied by any available documentary evidence and statements from other parties and witnesses.
   
   The Director shall respond in writing that a complaint has been received within five (5) days of receipt, acknowledging receipt of the complaint, and will convene a meeting of the Student Appeals Committee, composed of the following members:
   
   Program Director
   Director of Compliance
   Chief Academic Officer
   
   The committee shall have  twenty-one (21) days to investigate and respond to the complaint. All formal (written) complaints will be recorded into the institution's official log. After the investigation is complete, but no later than thirty (30) days after receipt of the complaint, the institution shall respond to the complaint via email and take any follow-up actions if necessary.
    

4. If the student complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Post-Secondary Education. The student must contact the State Board for further details.
   
   The State Board address is:
   
   1740 W. Adams #3008, Phoenix, AZ 85007
   Phone: 602-542-5709
   Website: http://ppse.az.us